How will I know that my training registration has been confirmed?
You will receive a confirmation email from us once you are registered. You can also check all of your upcoming training registrations by logging into your account, and clicking "My Bookings."
What should I do if I did not receive the email with the information for my upcoming training?
We typically send our training emails 24 hours prior to the training. If the training is on a Monday, we send the email on Friday. Please check your junk/spam folder for the email. If you still do not see it, please contact our Program Assistant, Tiesha Johnson at firstname.lastname@example.org or you can email the CRC at email@example.com.
Are the trainings held in-person or are they virtual?
Most of our trainings are currently being offered virtually via Zoom, however, there are some trainings that are in-person. When you register, the registration page will specify if it is an online training format or if it is in-person and will give the address.
Do you provide refunds for trainings?
No, we do not provide refunds for trainings. You can be eligible to receive a credit to put towards a future training if you contact us 48 hours prior to the training by emailing the CRC at firstname.lastname@example.org. Please click here to check out our Policies and Procedures page for more information.
When will I receive my certificate?
Certificates are emailed within 7-10 business days from the date of the training. Please check your junk or spam folder if you did not receive it. If you still do not see it, please contact us at email@example.com.
What should I do if I lost my certificate and need a new copy?
If you need a copy of a certificate, you can contact us at firstname.lastname@example.org and provide us with your first name, last name, the date of the training and the title of the training. We will need all of this information to locate your certificate. We do charge a $10 reprocessing fee that can be paid with PayPal, debit or credit card. Once we receive the payment, we will email you a new copy of your certificate. If you are looking for a certificate prior to 2020, it can take between 2-4 weeks to locate because we have limited access to our files. We appreciate your patience.
I am the director/owner of a child care program and I am interested in scheduling a training for just my staff. Where do I go to inquire about this?
You can find training topics, pricing/fees and request a training by clicking here.
Do you have any opportunities to earn PAUs?
Yes! Please click here to find out ways you can earn PAUs.
Parent/Child Care Provider Questions
I am a parent or a child care provider that has a child experiencing difficulties in a child care setting. Can you offer any support?
Yes! We offer free support in early childhood programs to children birth-5 years old. Children with developmental delays, social emotional challenges, or simply having difficulty adjusting to their child care program may be eligible for these free services. You can read over our services and fill out a referral form here.
If I am a child care provider, can I receive free coaching/mentoring support?
Yes, you can receive coaching/mentoring support by clicking here to fill out the form.
Can you provide Special Education Advocacy and support?
Yes! You can read more here and contact us at email@example.com.
I am a parent looking for child care. Can you help me navigate this process?
Yes! Our Family Resource Specialists can assist you with finding child care. Please contact us at firstname.lastname@example.org.
What counties do you provide services to?
We provide services to Baltimore, Harford and Cecil counties.
I don't see the answer to a question that I have on this page. Who should I contact?
Because we are all working remotely, the best way to contact us is by filling out a General Inquiry form here. Please give us as much information as possible so we can direct you to the right place. You can also call us at 443-485-1240.